Crazy live FAQ — All Your Questions Answered in One Place

Accounts, betting, payments, bonuses, or security — find answers to any question right here. Every answer is clear and straightforward.

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This FAQ page was created with Bangladeshi users in mind. Here you will find clear, straightforward answers to the questions our support team receives most frequently every day. Account Open from Withdrawal until, Bonus from claiming Security until confirmed — learn everything you need to know right here.

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Account & Registration

You can open a crazy live account in under 3 minutes. Simply provide your name, mobile number, email, and password. Verify the OTP sent to your mobile and your account will be active instantly — ready for betting right away.

No, each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and all bonuses forfeited. Everything you need is available in a single account, so there is no reason to create more than one.

Some details can be updated before KYC verification is complete. However, once KYC is done, you will need to contact the support team to change your name. Your mobile number and email address can be updated easily from Settings.

You must be at least 18 years old to register at Crazy Live. Your date of birth is required at sign-up, and your age is verified via NID during KYC verification. No one under 18 can open an account under any circumstances.

Contact support to close your account. Make sure to withdraw your balance first. There is a 7-day cooling-off period before permanent closure. Alternatively, Responsible Gaming You can also use the self-exclusion option on the page.

KYC (Know Your Customer) is the identity verification process. Before withdrawing, you must verify your identity by submitting a photo of your NID or passport. This is mandatory to keep your account secure and prevent fraud.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address and you will receive a reset code. Use the code to set a new password. The entire process takes under 2 minutes.

First, make sure your credentials are correct. After 5 consecutive failed attempts, your account will be locked for 30 minutes. You can also log in using OTP. Try clearing your browser cache and cookies, then attempt again. If the issue continues, contact support.

On the registration page You will find a "Referral Code" field when filling in your personal details during registration. Enter the code your friend gave you there, and the referral bonus will be credited to your account automatically. Referral codes cannot be added after registration is complete.

Go to Account Settings and navigate to the "Contact Information" section to update your mobile number or email. You'll need to verify your identity via OTP sent to your old number. If you no longer have access to it, please contact support.

Payments, Deposits & Withdrawals

Crazy Live supports all major payment methods popular in Bangladesh for deposits:
  • BKash (most popular)
  • Nagad
  • Rocket
  • Bank Transfer
  • Card Payment
All payments are credited to your account within seconds.

The minimum deposit at crazy live is just ৳100, which you can easily send via bKash or Nagad. However, we recommend making your first deposit of at least ৳500 to qualify for the Welcome Bonus.

Withdrawals at Crazy Live are typically processed within just 15 minutes. bKash and Nagad are the fastest — usually 5 to 15 minutes. Bank transfers may take 1–3 business days. Completing your KYC speeds up the withdrawal process further.

The minimum withdrawal amount is ৳500. With bKash and Nagad, you can withdraw up to ৳50,000 per day. For larger amounts, please use bank transfer.

Deposits are usually credited instantly. If more than 5 minutes have passed and the amount has not appeared in your account: 1) Take a screenshot of the payment, 2) Save the transaction ID, 3) Contact support. We will resolve the issue within 2 hours.

crazy live charges no deposit fees. There are no withdrawal fees either. However, your payment provider (such as bKash) may apply their own charges — those are entirely governed by their own policies.

Contact support to find out why your withdrawal was cancelled. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Once you identify the issue and resolve it, your withdrawal will be processed.

crazy live transacts in Bangladeshi Taka (BDT/৳). Bangladeshi users can deposit and withdraw directly in Taka — no currency conversion required.

Your daily maximum deposit limit depends on your account's verification level. Generally, you can deposit up to ৳1,00,000 per day. Members who have completed KYC are eligible for higher limits.

Yes, crazy live uses 256-bit SSL encryption. Your bank or mobile banking details are never stored on our servers. Every transaction is completed through an encrypted channel.

Betting & Games

crazy live offers betting on 20+ sports:
  • Cricket (IPL, BPL, Test, T20 World Cup)
  • Football (EPL, La Liga, Champions League)
  • Tennis, Badminton, Basketball
  • Kabaddi & Other Local Sports
  • Live Casino, Slots, Poker
500+ matches available to bet on every day.

Live betting means placing bets in real time while a match is in progress. On crazy live, odds change with every moment of the match. In cricket, you can bet on every ball; in football, before and after each goal. Live scores and statistics are also available instantly.

The minimum bet at Crazy Live is just ৳10. Start small to get a feel for things, then gradually increase your stakes. Remember to play responsibly and stay within your budget.

Once a bet is placed, it generally cannot be cancelled. However, selected matches offer a "Cash Out" option, which lets you lock in a partial or full return before the match ends.

Yes, if a match is cancelled or postponed, your full stake is refunded. It will be credited to your wallet within 48 hours. For accumulator bets, the cancelled match is counted as odds of 1.00.

Odds are a numerical representation of the likelihood of an outcome. For example, if Bangladesh's odds are 2.50 and you bet ৳100, a win returns ৳250. Higher odds mean a lower chance of winning but a bigger reward. For more details, Betting Tips See.

Yes, Crazy Live allows you to place accumulator bets across multiple matches at once. If all your selections win, the odds are multiplied together for your payout — big rewards from small stakes. However, if even one match loses, the entire bet is lost.

Winnings are credited to your wallet as soon as the match result is confirmed. For live match bets, the amount typically arrives within a few minutes of the match ending.

The cash-out feature lets you settle your bet before a match ends and lock in a guaranteed amount. If your team is winning but the outcome feels uncertain, cash out to reduce your risk. The cash-out value is calculated based on real-time odds.

Log in and go to the "Bet History" or "My Bets" section of your account to view your full betting history. You can see dates, matches, bet amounts, odds, and results all in one place.

Bonuses & Promotions

A 100% first deposit bonus means you receive a bonus equal to the amount you deposit. For example, deposit ৳1,000 and get an extra ৳1,000 in bonus, giving you a total balance of ৳2,000. The maximum bonus is ৳10,000.

To withdraw a bonus, you must meet the Wagering Requirement. For example, a 30x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳30,000 in bets. For full terms and conditions, Terms & Conditions See.

Log in to crazy live every day to earn your Daily Login Bonus. Your weekly cashback is credited to your account automatically every Monday. To view the latest promotions, Promotions Page See.

Free bets are awarded through special promotions, events, or as loyalty rewards. You can use them to place bets, and any net winnings can be withdrawn. Free bets are generally valid for 7 days.

Bonus validity varies by type. Generally: Welcome Bonus — 30 days, Free Bet — 7 days, Daily Bonus — 24 hours. Any unused bonus expires automatically at the end of its validity period.

Refer a friend to crazy live. When they register using your referral code and make their first deposit, you will receive a referral bonus. To find out the current referral bonus amount, Promotions Page See.

With Crazy Live's loyalty program, you earn points as you bet. Points can be redeemed for bonuses, free bets, and special rewards. VIP members enjoy exclusive offers and dedicated support. Learn more On the Rewards page See.

Your bonus may be missing because it expired, you withdrew before meeting the wagering requirements, or it was forfeited due to multiple accounts. Check your account's "Bonus History" or contact support.

Yes, you can play without claiming a bonus. There is an option to opt out of a bonus at the time of deposit. If you skip the bonus, no wagering requirements will apply to your withdrawal.

Sports bonuses can generally only be used on Sports Betting, while casino bonuses are limited to casino games. Some bonuses are valid for both — always check the bonus terms to be sure.

Security & Privacy

Go to Account Settings and find the 2FA option under the "Security" section. Enable it using a mobile OTP or an Authenticator app. With 2FA active, no one can access your account even if they know your password.

Yes, crazy live uses 256-bit SSL encryption. Your data is never sold to third parties. For more details, Privacy Policy View page.

Always make sure the URL is crazylive.ws. crazy live will never ask for your password via email or SMS. Do not click on any suspicious links — if in doubt, contact support directly.

crazy live's Responsible Gaming page Full details on self-exclusion, betting limits, and further help are available here. Our Responsible Gaming team is ready to assist 24/7.

Your account may be suspended due to incomplete KYC, multiple accounts, suspicious activity, or a terms violation. Contact support to find out the reason. If it's an error, it will be resolved promptly.

crazy live does not sell your data to third-party advertisers. Your information is used solely to improve our services. To stop promotional emails, use the "Unsubscribe" link in the email or manage preferences in your account settings.

For your security, it's a good idea to change your password every 3 months. Use a strong password — at least 8 characters including uppercase and lowercase letters, numbers, and symbols. Never reuse the same password on other sites.

You can view all logged-in devices under "Active Sessions" or "Login History" in your account settings. If you spot any suspicious session, select "Log out of all devices" and change your password immediately.

Under GDPR and personal data protection laws, you have the right to request deletion of your data. Please email our support team. Note that certain information must be retained for a specified period due to legal obligations.

Yes, crazy live is a trusted online gaming platform. SSL protection, KYC verification, responsible gaming policies, and transparent payout processes are why millions of users across Bangladesh rely on us.

App & Technology

On the app page and download for both Android and iOS. The app is also available on the Google Play Store and Apple App Store. Enjoy all features through the app — including betting, deposits, and withdrawals.

On Android, if the app won't install, go to Settings and enable "Install from unknown sources". On iOS, go to Settings > General > VPN & Device Management and tap Trust. If the problem persists, contact support.

Start by closing the app and reopening it. Clear the cache, then install the latest app update. Restart your phone and check your internet connection. If the problem persists, uninstall the app and reinstall it.

Yes, you can access crazylive.ws from any browser (Chrome, Firefox, Edge) — no app required. The web version offers all the same features as the app and works seamlessly on mobile, tablet, and desktop.

Go to Phone Settings → Apps → Crazy Live → Notifications → turn off. You can also manage notification preferences from within the app's settings. We recommend keeping only important notifications (transactions & security) enabled.

Try a different browser. Clear your browser's cache and cookies. Test on both mobile data and Wi-Fi. Change your DNS settings (Google DNS: 8.8.8.8). If the issue persists, contact support.

First, log in with your password. Then go to Settings in the app and enable the "Biometric Login" or "Fingerprint" option. From then on, you can log in using just your fingerprint or Face ID.

crazy live regularly updates the app with new features and improvements. Enable auto-update on the Play Store or App Store. Notifications about new updates will appear in the app.

Yes, you can switch between dark and light mode under "Theme" or "Display" in the app settings. There is also an option to follow your phone's system theme automatically.

Yes, live streaming is available for selected matches. If you have an active balance in your account, this feature is completely free. Watch the match in real time while placing your bets instantly.

Why crazy live is Bangladesh's top choice

Instant Payments

Win and get your money in your bKash within 15 minutes. Deposits credited in seconds. The fastest payouts in Bangladesh.

Fully in English

Website, app, and support — all in Bengali. Talk to us in Bengali whenever you need help and get your issue resolved.

Live Betting

Live bet on 500+ matches daily. Place bets on every ball in cricket and every moment in football.

Generous Bonuses

100% Welcome Bonus, Daily Cashback, Free Bets & VIP perks — all on one platform.

Maximum Security

SSL encryption, 2FA, and KYC verification — your account and funds are fully protected.

Easy Mobile App

The fastest betting app on Android & iOS — featuring biometric login, live streaming, and more.

Still need help? Contact us directly

The Crazy Live support team is always here for you.

Live Chat

Click the chat icon at the bottom-right corner of the site. You'll get an instant response.

Email Support

Email us at support@crazylive.ws. You'll receive a detailed response within 24 hours.

Responsible Gaming

For betting-related issues, contact us at rg@crazylive.ws. Your privacy is fully protected.

Good to Know

Crazy live will never ask for your password, PIN, or OTP via email or SMS. If anyone requests this information, it is a scam.

Got your answers? Start playing now!

Register on crazy live and claim your 100% Welcome Bonus. The best betting experience in Bangladesh is waiting for you.

100% Bonus SSL Secured Fast Payouts 24/7 Support

For 18+ only. Please play responsibly.

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